Purchase Tips
The story began in 2000 with a small jade shop on a street corner in China.
Finding the right size for your jade bangle is very important. We have create a sizing tutorial for you to find the right size jade bangle to ensure the best fit..
The easiest way is to have your fingers measured at your local jeweler for the most accurate sizing. But you can also check out this sizing guide for finding our the right size! If rings on our website in your size are out of stock. Those sizes can be ordered and customized for you! You can reach out to us here.
Natural jadeite jade without undergoing any artificial treatment, alternation or enhancement. Natural jadeite does not change with the passage of time. It can be preserved forever and wear well.
Right now there is no common system to grade Jadeite in the market – like the 4C system used to grade the diamond. However 4C2T1V model is widely in China and Hong Kong.
- Colour;
- Clarity;
- Cutting;
- Cracks;
- Transparency;
- Texture; and
- Volume
Ordering & Payment
We accept Visa, Master, Amex, Paypal and Wechat as our payment mode. For local customers, we do accept bank transfer using Paynow. For overseas customers, we do accept wire transfer. Please contact us for more information.
Once an order is submitted, it cannot be modified by the customer. Please contact customer service immediately; we will try to assist you before the order is processed.
Please check if your payment details (e.g., card number, expiration date, balance) are correct. You may also try another payment method. If the issue persists, please contact our customer service.
Yes, you will receive a confirmation email and/or SMS with your order details once the order is successfully placed.
You can request cancellation before the order is shipped. Please log in to your account and go to “My Orders,” or contact customer service for assistance.
After sales
Yes, most products come with a minimum one-year limited warranty covering manufacturing defects. Please refer to the product manual or website for details.
Please take photos and contact customer service immediately. We will arrange a return, exchange, or repair for you.
Yes, you can purchase an extended warranty either at the time of purchase or during the warranty period for longer coverage.
Repairs are free during the warranty period for non-man-made issues. For out-of-warranty or misuse-related damages, fees will apply.
You can contact us via hotline, live chat, email, or by submitting a ticket in “My Orders.” Our support hours are 9:00 AM – 9:00 PM daily.
Refund
Yes, you can return or exchange an item within 7 days of delivery, provided it is unused and in its original packaging. Please submit a request through “My Orders.”
We cover the return shipping cost if the return is due to a product defect. For personal reasons, the customer is responsible for return shipping fees.
We will process your refund within 1–3 business days after receiving and inspecting the returned item. The actual到账 time depends on your payment method (usually 3–7 business days).
A partial refund may be issued if the returned item is missing parts, packaging, or shows signs of use. Promo coupons may also affect the refund amount.
Log in to your account, go to “My Orders,” select the order, and check the “Refund/Return” status for updates.
