FAQ
Global A-grade jadeite jewelry, serving you wholeheartedly
General
The story began in 2000 with a small jade shop on a street corner in China.
No worries! If you place the order, we will reach out to you through email, you can reach out to us at face520jade@gmail.com or visit our page: Measure your wrist
Sometimes yes, it depends on the bracelet and what you envision is possible with this particular bracelet. We can only customize what we currently have in stock. Keep in mind that for a custom design, the price of the bracelet may change. Please reach out to us at face520jade@gmail.com with your design ideas, and we will let you know what we can do!
Delivery
From the moment we receive your order, it takes 3-5 business days to craft your bracelet(s)
Once your payment is confirmed and the item is dispatched from our warehouse, you will receive an email with tracking information. Shipping times may vary depending on stock availability and processing.
If your order has not yet been shipped, you can contact customer service to try to change the shipping address. If the order has already been shipped, the address cannot be changed and you may need to return or resend the item after receiving it.
Shipping & Returns
You may cancel your order within 24 hours of purchase by contacting us at fa520jade@gmail.com.or visite Delivery and Returns
Of course, we understand that getting the size right the first time can be a little tricky, especially with custom-made bracelets. That’s why we offer complimentary resizing within 30 calendar days of receiving your item. Simply send an email to ifade520jade@gmail.com, and we’ll provide you with a free shipping label and guide you through the easy steps for resizing your bracelet or necklace.
You can log in to your account, find the relevant order in the “My Orders” section and click “Track Order”. Alternatively, you can use the tracking link in the confirmation email we sent you.
Payment
New customers can enjoy a 15% discount on their first purchase. The discount ratio will vary according to the website prompts at different times.
We will send coupons to our customers regularly. Coupons have different rules. Please follow the rules to get discounts.
We support multiple payment methods, but due to risks, we currently only support Paypal, other payment methods are open, please wait.
Amazing Value Every Day
Items prices that fit your budget
Successful Customer Service
We work with a focus on 100% customer satisfaction.
All Payment Methods
Don't bother with payment details.
